职位描述: PositionTitle:ITSupportEngineer CompanyProfileThorlabs,Inc.isabroadbasedphotonicstechnologiescompany.Foundedin1989,Thorlabs’productofferingsnowexceed12,000items.Aninternationalcompanywithapproximately670employees,ThorlabshasmanufacturingandsalesofficesintheUnitedStates,UnitedKingdom,Germany,France,Sweden,Japan,andChina.Itsproductportfoliocoversanextensivearrayofproductsrangingfromsimpleopticalandmechanicalcomponentstointegratedtestandmeasurementsystems.Asphotonicdevicespushintonewmarkets,Thorlabs’planistoenterearlywithsupportequipmentandservicesthatarerequiredtoensuretheultimatesuccessofourcustomers. JobDescriptionThorlabsITSupportEngineerhastheresponsibilitytoworkwithandprovidedirectsupportforadiversesetofdesktop,printer,andservertechnologiesthatspannotonlythelocalregionbutalsointheremotesupportoftheglobaldatacentersandinternationaloffices.Theprimaryfocusofthisrolewillbethesupportandmaintenanceofthelocalofficeenvironment,whichwillallowyouexpandyourknowledgebaseandbuildastrongerskillsetinanenvironmentthatcrossesavarietyofdifferenttechnologies.Suchresponsibilitieswillincludetrackingandrespondingtothehelpdeskticketingsystem,aswellasmaintaininganeatandorganizedworkenvironment.Thecandidatemusthaveanenthusiasticdemeanorwiththeabilitytofosterafriendlyatmospherewiththecustomers-enduserclientbase.TheITsupportengineerwillalsotakepartincoordinatingandmanagingmaintenanceofsomeofthemanufacturingequipment,aswellas,fromtimetotime,coordinatingconstructionworkandgeneralfacilitymaintenance. Additionally,thecandidatemustbeaself-starterwhocanworkefficientlyinafast-pacedsupportoperationsenvironment.Theindividualmusthaveexcellentwritten,oral,andinterpersonalskills.ThispositionwillbebasedoutoftheChinaofficeandwillinvolvedaytodayinteractionwithendusers,internalITstaff,andmanagement.Thispositionrequiresworkingaspartofateamthatactivelysupportsadynamicenvironmentandrequiresworkingdirectlywithabroadspectrumofusers,desktoprelatedtechnologiesincludinghardware,software,networking,andtelecommunications.Thispositionoffersworkingwithstateoftheartequipmentandtrainingonthenewesttechnologies. Knowledge&SkillRequirements:2-4yearsoftechnicalexperienceperformingthefollowing:?Troubleshootinghardwareandsoftwareissues.?WorkingknowledgeofMicrosoftWindowsoperatingsystems(XP,Vista,Windows7,Server2000,2003,2008)inanenterpriseenvironment.?WorkingknowledgeofMicrosoftOffice2003,2007and2010.?KnowledgeinmaintenanceofMicrosoftservers.MicrosoftServerCertification,aplus.?BasicsystemadministrationandtroubleshootingwithinMicrosoftActiveDirectory.?Configuringandtroubleshootinguseraccountsandprofiles.?Dealingwithsharednetworkresourcessuchasprintersandfileshares.?Abilitytoimage,install,andconfigureWindowsoperatingsystems.?Abilitytoresolvetechnicalissueswithemployeesoverthephone,inperson,andviaemail.?Abilitytowalkusersthroughre-creating,troubleshooting,resolving,anddocumentingproblemseffectively.?Abilitytoeffectivelyaddressandresolvechallengingcustomers/clientsgrievances.?Abilityanddesiretolearnnewskills.?Workingknowledgeofantivirus/anti-malwareproductsandremedies.?ExperienceinmaintenanceandinstallationofmanufacturingequipmentsuchasGenerators,oraircompressors,aplus?ExperienceinworkingwithElectriciansforelectricallayoutoffactories,aplus  ExperienceandEducationRequirements:?HighSchooldiplomarequired,Associateorbachelordegreepreferred.?Vendorcertificationsareaplus.?Strongworkethic.?Soliddocumentationskills.?Excellentcustomerserviceskills.?Organizedandverydetailorientated.?Excellentverbalandwrittencommunicationskills.?Abilitytodealwithfrustratedendusers.?Abilitytomanagemultipleprioritiesandmeetdepartmentaldeadlines.  EssentialDutiesandResponsibilities: Pleasenote:WhilethispositionisforaMon-Fridaytimeposition,theindividualwillberequiredtocovernight/weekendhoursandworkaflexiblescheduleasthebusinessrequires. ?Resolveenduserissuesreceivedviaticketingsystem,email,phone,orinperson,accurately,efficientlyandtothesatisfactionoftheenduser.Ensurethatthesolutionenablestheendusertoworkproductivelywithminimaldisruption.?Installandconfigurenewequipmentasdirected.?Maintaindocumentationofissues,solutionsandmakedocumentationavailableviaSharePoint.?FollowITDepartment’ssecurityprocedures.?Beabletotraveltootherofficesand/orcorporateheadquartersasbusinessneedsdictate.?Frequentlyliftupto60poundsandmovePCsandotherequipment.?Assistwithallaspectsoftechnicalsupport,includingon-sitevisitsasneeded.?Playanoccasionalcontributingroleonprojectsoflowtomoderatedegreesofcomplexity.?Asneeded,instructendusersintheappropriateuseofequipment,software,and/orreferencematerials.?Assumeadditionalresponsibilitiesasassigned.?Maintainandbuildtechnicalknowledgethroughcontinuouseducationwithafocusoncustomersupport.?MaintainproductinventoryforPrinters,PC’s,ect,includingtonerandPCcomponents.?Abilitytodiagnoseandrepairvirus/malwareissues.?Managemaintenancescheduleandcoordinationformanufacturingequipmentsuchasgenerator,aircompressor,cleanroomsystems,etc.
联系时，请记得是在“job669人才”看到的！