职位描述:  职位描述 专注于提高首站解决率，借助技术知识库，通过电话指导客户进行设备的操作、设置、硬件或软件故障解决，避免问题升级给现场工程师，减少客户停机时间，提高客户满意度。负责接听热线电话，对用户的咨询、查询、投诉、耗材订购、服务支持需求及时有效地进行回复、处理、解决作为客户第一接触点，提升客户支持中心的统一专业形象遵守公司各项政策、流程及行为规范 Provideinternalandexternalcustomerswithsolutionsthataremeaningful,beneficialandaddresstheirneeds.UseavailableKnowledgeBasestoefficientlyandaccuratelydiagnoseandresolvehardwareorsoftwarerelatedproblemstomaximisedeviceuptimeandminimiseescalationstoEngineersorTechnicalSpecialists.Correctlyidentifycalltype,utiliseappropriatesystemresourceandadheretologgingprocedures.Processingofconsumablesandsuppliesordersforcustomers.Followcustomerrequestsandqueriesthroughtoresolution.EndtoendcallownershipActivelypromoteFujiXeroxwebservicesandotherproductofferings.UndertakedutiesandjobfunctionsasdirectedbyCustomerSupportCentreManagementtoensureboththeefficientoperationoftheCSCandcustomersatisfaction.  职位要求 本科学历粤语为母语打字速度在30字/分钟以上；熟练操作MSofficeword及outlook耐心、细致，具有良好的沟通、倾听及电话应对技巧具有团队协作精神具有基本的英文阅读能力熟悉电脑操作系统，具备网络和IT知识者优先良好的问题解决思路和技巧，或具有类似远程技术问题解决的工作经验优先 BachelordegreeCantoneseasamotherlanguageTypingspeed30wpm+Excellentcommunicationandlisteningskillsandcallhandingskills.BasicEnglishskillinreadingandwritingSoundPCskillsincludingwebandwindowsnavigation.BasicproficiencyinMicrosoftOutlookandMicrosoftWordHighlydevelopedproblemsolvingskills.Effectiveorganisationalandtimemanagementskills.Abilitytocontributetoandworkwithinateam-basedenvironment.Self-motivatedandabletoworkautonomously.
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